1. Acceptance of Terms
By accessing or using the Hairlux platform (including our website and mobile application), you agree to be bound by these Terms of Service and Booking Policy. If you do not agree to these terms, you should not use our services.
2. Our Services
Hairlux provides professional beauty, grooming, and wellness services both at our physical locations and through mobile services delivered to your home, office, or hotel within Nigeria.
All services are subject to:
- Professional availability
- Location accessibility
- Scheduling confirmation
3. Account Registration
To access certain features, you may be required to create an account. You agree to provide accurate, current, and complete information.
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities carried out under your account
Hairlux will not be liable for any unauthorized access resulting from your failure to secure your account.
4. Booking Confirmation
- All appointments must be made through Hairlux’s official booking channels
- A booking is only confirmed after payment is successfully received
- A confirmation message or email will be sent upon successful booking
- Clients are responsible for reviewing booking details and ensuring accuracy
5. Payment Policy
- Full payment is required upfront to secure all bookings
- In special cases, part-payment may be accepted, but full balance must be completed before service begins
Payments are processed securely via Paystack & Moniepoint using:
- Debit card
- Bank transfer
- USSD
All prices are listed in Nigerian Naira (NGN) and may be updated without prior notice.
6. Location Policy
- Clients must provide a clear, accurate, and accessible location at the time of booking
- Any location changes must be communicated before the appointment time
- Location changes are not permitted once a technician is en route or has arrived
7A. Health Disclosure Requirement
Clients are required to disclose any relevant health conditions prior to receiving services. This includes, but is not limited to:
- Skin conditions
- Allergies
- Medical conditions
- Sensitivities to products or treatments
Hairlux shall bear no responsibility for any outcome resulting from undisclosed health conditions.
Hairlux reserves the right to decline or modify services where a disclosed condition may pose a risk to the client or service provider.
7B. Minor Policy (Clients Under 18)
Hairlux does not provide services to individuals under the age of 18 without the explicit consent of a parent or legal guardian.
For any booking involving a minor:
- Parental or guardian consent must be provided prior to service
- The parent/guardian may be required to be present during the service
Hairlux reserves the right to refuse service if adequate consent is not obtained.
Also, Clients are required to ensure:
- Availability of water where required (e.g., spa, wash services)
- A clean, safe, and comfortable environment
- Minimal interruptions during service
Any additional services, add-ons, or changes during service must be paid for immediately.
8. Delay & Waiting Policy
- A 10-minute grace period is allowed
- After this period, a waiting charge of ₦5,000 per 15 minutes will apply
9. Cancellations, Rescheduling & Refunds
Cancellation Policy
- Full refund applies only if cancellation is made at least 24 hours before appointment
- Cancellations within 24 hours attract a 20% deduction
- If cancellation occurs after the technician arrives, a 50% charge applies
- “No-shows” (no communication) are charged 50% of booking value
Rescheduling
- Clients may reschedule appointments with reasonable notice
- Hairlux reserves the right to approve or decline rescheduling based on availability
10. Safety & Security
The safety of our personnel is a top priority.
Hairlux reserves the right to:
- Decline or cancel a booking
- Withdraw service without refund
if the environment is deemed unsafe, hostile, or presents any security risk.
11. Client Conduct
Clients are expected to maintain professionalism and respect at all times.
Hairlux reserves the right to:
- Refuse service
- Terminate ongoing service
- Restrict future bookings
In cases of:
- Abusive language
- Harassment
- Threatening or inappropriate behavior
12. Brand Rights & Content Usage
With client consent, Hairlux may capture photos or videos during service sessions.
Hairlux reserves the right to use such content for:
- Marketing
- Branding
- Promotional purposes
Clients may decline participation in content capture.
13. Limitation of Liability
Hairlux shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.
Our total liability for any claim shall not exceed the amount paid for the specific service.
14. Intellectual Property
All content on the Hairlux platform, including:
- Text
- Designs
- Logos
- Images
are the exclusive property of Hairlux and may not be reproduced or used without prior written consent.
15. Changes to Terms
Hairlux reserves the right to update or modify these Terms at any time.
Continued use of the platform after changes have been published constitutes acceptance of the revised Terms.
16. Contact Information
For inquiries or clarifications regarding these Terms:
📧 Email: support@hairlux.com.ng
📞 Phone (1): +234 706 222 1259
📞 Phone (2): +234 806 853 9497
