1. Introduction
Hairlux (“we”, “our”, “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform (website and mobile application) and our services.
By using Hairlux, you agree to the terms of this Privacy Policy.
2. Information We Collect
a. Information You Provide
We collect personal information you provide directly, including:
- Full name
- Email address
- Phone number
- Service/delivery address
- Booking details
This information is collected when you:
- Register an account
- Book a service
- Contact us
b. Automatically Collected Information
We may automatically collect certain information when you use our platform, including:
- Device type and browser
- IP address
- Pages visited and interaction data
- Date and time of access
This helps us improve functionality, performance, and user experience.
3. How We Use Your Information
We use your information to:
- Process and confirm bookings
- Deliver services to your location
- Communicate booking updates and service notifications
- Provide customer support
- Improve our platform, services, and user experience
- Monitor usage and prevent fraud or misuse
- Comply with legal and regulatory requirements
4. Payment Information
All payments are processed securely through Paystack & Moniepoint.
Hairlux does not store or have access to your card details.
For more information, please refer to Paystack’s & Moniepoint’s Privacy Policy.
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with:
- Payment processors (e.g., Paystack)
- Service personnel (for service delivery purposes only)
- Trusted third-party partners strictly required to operate our services
We may also disclose information:
- When required by law
- In response to valid legal processes
- To protect our rights, safety, or operations
6. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Maintain your account
- Comply with legal obligations
You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate information
- Request deletion of your data
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
8. Cookies & Tracking Technologies
Hairlux uses cookies and similar technologies to:
- Improve user experience
- Analyze platform usage
- Personalize content
You may disable cookies through your browser settings; however, some features of the platform may not function properly.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
While we strive to protect your data, no system is completely secure. Use of the platform is at your own risk.
10. Third-Party Links
Our platform may contain links to third-party websites or services. Hairlux is not responsible for the privacy practices of such third parties. We encourage you to review their policies before providing any information.
11. Changes to This Privacy Policy
Hairlux reserves the right to update or modify this Privacy Policy at any time.
Any changes will be posted on this page with an updated effective date. Continued use of the platform constitutes acceptance of the revised policy.
12. Contact Information
For questions, requests, or concerns regarding this Privacy Policy:
📧 Email: support@hairlux.com.ng
📞 Phone (1): +234 706 222 1259
📞 Phone (2): +234 806 853 9497
