This page summarizes Hairlux's refund and cancellation terms. It forms part of, and should be read alongside, our full Terms of Service & Booking Policy.
Cancellation Policy
- Full refund applies only if cancellation is made at least 24 hours before your appointment
- Cancellations within 24 hours attract a 20% deduction
- If cancellation occurs after the technician arrives, a 50% charge applies
- "No-shows" (no communication) are charged 50% of booking value
Rescheduling
- Clients may reschedule appointments with reasonable notice
- Hairlux reserves the right to approve or decline rescheduling based on availability
Payment & Refund Processing
Full payment is required upfront to secure all bookings. In special cases, part-payment may be accepted, but the full balance must be completed before service begins. Where a refund is due under this policy, it will be processed back to your original payment method.
Safety-Related Cancellations
The safety of our personnel is a top priority. Hairlux reserves the right to decline or cancel a booking, or withdraw service without refund, if the environment is deemed unsafe, hostile, or presents any security risk.
Questions About a Refund
For questions or clarifications regarding a specific booking, cancellation, or refund:
📧 Email: support@hairlux.com.ng
📞 Phone (1): +234 706 222 1259
📞 Phone (2): +234 806 853 9497
