You can book directly through our website, via WhatsApp, or by calling our contact line. Our team will guide you through available slots and confirm your appointment.

Yes, walk-ins are welcome for our physical location. However, for our mobile services, we recommend booking in advance to ensure efficiency and to secure your preferred time slot.

We recommend booking at least 3–4 hours in advance, especially for weekends or special services.

We offer a wide range of services including hairstyling, braiding, wig production, spa treatments, grooming, and mobile services.

Yes, Hairlux is a unisex salon and spa catering to both male and female clients.

This depends on the service. Simple services may take 30–60 minutes, while advanced services like braiding or wig installations may take several hours.

Prices vary depending on the service. You can view our pricing on the website or request a quote via WhatsApp.

Yes, payment confirmation is required before service to secure your booking.

We accept transfers, POS payments, and other secure payment options available on our platform.

We focus on professionalism, hygiene, consistency, and customer satisfaction. Our goal is to give every client a premium experience, not just a service.

Yes, all tools are properly cleaned and sterilized before and after each use to ensure maximum hygiene and safety.

Customer satisfaction is our priority. Please inform us immediately, and we will address your concerns promptly.

Yes, we produce high-quality, handcrafted wigs tailored to your preference.

Yes, once our E-commerce platform is fully active, you will be able to browse and order wigs directly online.

Yes, we offer a range of quality hair care products both in-store and our E-commerce platform.

Our locations are listed on the website. You can also contact us for directions.

We operate daily. Exact hours are available on our website and social media pages.

Missed appointments without notice may affect future bookings. We advise notifying us ahead of time.

Yes, bookings can be rescheduled with prior notice.

Yes, we run periodic promotions. Follow us on social media or check our website for updates.

To ensure a smooth and efficient service experience, clients are required to make the following arrangements before the scheduled appointment:

• Electricity: Stable power supply should be available where required for the service
• Water: Clean water must be available for services such as washing, spa treatments, or other related services
• Clean Workspace: A neat, safe, and comfortable working area should be provided for our team

Please note: Failure to provide these basic requirements may lead to delays, limitations in service delivery, or cancellation of the appointment.